Refund Policy

Last updated October 16, 2026

The free trial

A new Starter signup starts with a 14-day free trial. Your card is collected at checkout but isn't charged until the trial ends. Cancel any time before then and you won't be charged at all.

Monthly billing and cancelling

Starter is billed monthly, in advance. You can cancel at any time from your customer portal. When you do, your site keeps Starter until the end of the month you've paid for and then moves to the Free plan, with your content still in place.

We don't refund partial months. Cancelling stops the next payment, not the current one.

Upgrading from Free

Upgrading from Free to Starter has no trial, so you're charged when you upgrade. The same monthly billing and cancelling rules apply from then on.

When we will refund

If we've charged you by mistake, for example twice for the same month or after you cancelled, we'll refund the charge in full. For anything else, contact us and tell us what happened. We'll consider each request fairly.

How refunds work

To ask for a refund, email steve@howtobreakit.ca or use our contact page, and include your site's address. Refunds go back to the card you paid with and usually appear within 5 to 10 business days. Prices are in US dollars, so if your card is in another currency, the amount you see can differ slightly because of exchange rates.